Webinars

Catch up on all of our previous webinars featuring real stories, expert insights, and practical strategies for using AI to enhance government operations and resident engagement.

We’re regularly hosting new webinars each month—follow us on LinkedIn to stay updated and join the conversation!

Explore Our Past Webinars

  • How Local Governments Are Getting Ready for the 2026 World Cup

    Join local government leaders from Kansas City, Houston, and Hawthorne for a live webinar on preparing for the 2026 FIFA World Cup. Learn strategies for managing increased demand on services, infrastructure, and public safety—insights valuable for any city planning for large-scale events.

    6/12/25

  • Embracing AI: Driving Cultural Transformation

    Join us for a webinar on the cultural shifts needed to successfully adopt AI in government. Learn practical strategies to build an AI-ready mindset and smoothly transition into the future of digital governance.

    4/10/25

  • From Chaos to Control: How DataGovOps Transforms Data Governance

    As data challenges grow, governments are adopting DataGovOps to automate and secure data governance. Join Citibot’s Bratton Riley and govtech expert Dr. Jonathan Reichental for a timely discussion on modernizing public sector data—plus a preview of Jonathan’s new video course.

    3/27/25

  • Product Series: Advancing Accessibility & Language Access with Citibot in North Las Vegas

    Discover how North Las Vegas is enhancing resident engagement with Citibot’s AI-powered, multilingual chatbot, supporting over 75 languages.

    3/26/25

  • Innovation & Leadership: Women Transforming Local Government

    In celebration of International Women’s Day, we hosted a powerful conversation with trailblazing women leaders in local government who shared how they’ve used innovative technology and inclusive strategies—like AI and multilingual engagement—to build more equitable, connected communities.
    3/6/25

  • Collaborating for Smarter Cities: Transforming Citizen Services in Rochester, MN

    Learn how Citibot and Catalis integrate seamlessly with various government platforms to enhance connectivity and service delivery. See how collaboration between vendors drives unified, efficient solutions for local governments.

    2/20/25

  • Bridging Language Gaps: Empowering Rresidents & Building Trust

    Is your team equipped to ensure all residents, regardless of language, can access the services they need without overwhelming your staff? Join us for an insightful fireside chat and learn how AI chatbots are revolutionizing language assistance in local government.

    2/20/25

  • GovTech Vision 2025: Innovating the Future of Public Sector Technology

    Alan Shark, Executive Director at the Public Technology Institute, Mark Wheeler, Principal at Alogra LLC, and Ron Holifield, Co-founder of Civic Marketplace, shared invaluable insights on the evolving landscape of AI in local government.
    1/15/25

  • The Impact of Elections on Local Government Advancements

    Hear from local leaders on how electoral outcomes shape policy decisions, technological advancements, and community engagement strategies at the local level.
    11/7/24

  • Lessons for Progress: Outtakes from ICMA Conference 2024

    Listen to public servants provide key takeaways and expert insights that will help you stay ahead in your field.
    10/2/24

  • Optimizing Customer Service with AI for Peak Demand and Diverse Communities

    In collaboration with Carahsoft, this webinar highlights how the Bexar County Appraisal District has transformed its customer service experience.
    9/11/24

  • Lessons from Local Governments on Embracing Internal Change to Adopt AI

    Hear from guest speakers Clayton Voignier and Roy Sapa'u on embracing internal change.
    8/15/24

  • Harnessing AI for Multilingual Community Success

    Hear from guest speakers Jay Warren and Erica Hayes on how they have engaged with their diverse communities utilizing AI.
    6/13/24

  • Enhancing Resident Experience with AI

    Watch this on-demand joint webinar with Carahsoft and Citibot as we explore the transformative impact of AI on resident experience, featuring insights from special guest Mark Kaminski of Stafford County, Virginia—recipient of the 2024 GovX Overall County Government Experience Award.
    5/29/24

  • Navigating AI Regulations in State and Local Governments

    Hear from guest speakers Gregg Turnbull and Micah Gaudet, experts in the application of AI for local government.
    5/9/24

  • Mastering 311/Call Center Systems for Enhanced Service Delivery

    Hear from an array of guest speakers including Laura Dunwoody, Director of Residence Experience for the City of Denver on the essentials to starting a 311.
    3/27/24

  • Reducing the Fear Factor in Local Government

    Hear from guest speakers Nathan George, City of Tillamook, OR and Kara Roberson, City of Wentzville, MO on mitigating the common fears within local government settings!
    2/29/24

  • Cultivating Connections: Engaging Multilingual Communities

    Hear from guest speakers Bill Way, City of Fairfield, and Mark Barham, City of Williamsburg, VA on innovative methods utilized by local government professionals to engage with diverse groups!
    2/1/24

  • Revolutionizing Civic Engagement: Advancing Local Government Communications

    Hear from guest speakers Stephanie Jantzen and Citibot’s own Janice Quintana on the latest advancements in local government communication.
    12/23/23