AI Chat for Local Government, on WhatsApp
Bring equity to local government services by offering 24/7 multilingual support on one of the world’s most widely used platforms.
Did you know? 52% of Spanish-speaking Americans use WhatsApp to communicate.
Make it easy for all residents to ask questions, request services, and message the city—directly through WhatsApp.
How does it Work?
Citibot’s WhatsApp Chat works just like our core Text Chat solution—but through WhatsApp!
Residents start a chat by messaging the city’s dedicated WhatsApp number.
The AI-powered chatbot responds instantly, answering questions, guiding users to resources, or collecting service requests.
If needed, conversations are escalated to city staff for follow-up at a later time—seamlessly and efficiently.
All interactions are tracked and integrated with your existing workflows, CRMs, work management systems.
📱 Easy, accessible service—right in WhatsApp.
Create Equitable Government Services
Citibot’s WhatsApp chatbot helps bridge the digital divide by meeting residents where they already are—on a familiar, accessible platform. With multilingual support and 24/7 availability, local governments can ensure all residents—including underserved and non-English-speaking communities—have equal access to vital services and information.
What Powers Citibot’s WhatsApp Chatbot?
Our WhatsApp bot is a seamless extension of our AI Chat platform, powered by generative AI—for fast, accurate, and conversational responses.
💬 Ready to Connect?
Let’s chat about how Citibot’s WhatsApp solution can help your city serve more residents—more equitably.