AI Assistant for Government on WhatsApp
Bring equity to government services by offering 24/7 multilingual support on one of the world’s most widely used platforms.
Did you know? 52% of Spanish-speaking Americans use WhatsApp to communicate.
Make it easy for all residents to ask questions, request services, and message the city—directly through WhatsApp.
How Does it Work?
Citibot’s WhatsApp Chat works just like our core Text Chat solution—but through WhatsApp!
Residents start a chat by messaging the agency’s dedicated WhatsApp number.
The AI-powered chatbot responds instantly, answering questions, guiding users to resources, or collecting service requests.
If needed, conversations are escalated to staff for follow-up at a later time—seamlessly and efficiently.
All interactions are tracked and can connect with your existing workflows, CRMs, work management systems, and GIS data.
📱 Easy, accessible service—right in WhatsApp.
Key Features
Reach More Residents in Their Preferred Language
Make government information more accessible with multilingual conversations directly through WhatsApp. Citibot supports 75+ languages, helping residents get clear, accurate answers in the language they’re most comfortable using.
One AI Assistant. More Ways to Connect.
Extend the same trusted Citibot experience residents use across your website and text messaging to WhatsApp. Give residents another familiar way to ask questions, find information, and connect with government services.
FAQs
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Citibot’s WhatsApp AI Assistant allows residents to get answers, updates, and support directly through WhatsApp, using the same trusted information available on your website.
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Residents simply message your official WhatsApp number to ask questions, get information, or access services—no app download or login required.
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Yes. Citibot’s WhatsApp AI Assistant supports multilingual communication in 75+ languages, helping municipalities serve diverse communities more effectively.
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Yes. Responses are powered by your approved content and is refreshed regularly to ensure residents always receive accurate, current information.
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Yes. Citibot’s WhatsApp AI Assistant works alongside web chat, SMS, voice, and other Citibot solutions for a consistent resident experience.
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Citibot is built specifically for government, with security, privacy, and responsible AI practices at the core of the platform.
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You can schedule a no-obligation demo to see how WhatsApp would work for your government.