Multilingual Support

Citibot's AI Solutions can understand residents in 75+ languages without requiring language selection, allowing residents to receive information and services in their native language.

  • Instant Language Detection: Our AI Chat solutions recognize the user’s language and responds in kind—no setup required.

  • 75 Languages Supported: Communicate with over 97% of the world’s population, instantly.

  • Accurate & Evolving Translations: Powered by GPT-4o and continually refined with real user feedback.

  • Built-In Backup: Amazon Translate ensures reliable coverage even in edge cases.

  • Seamless City Integration: All non-English service requests are automatically translated before entering city workflows.

  • Inclusive by Design: Our tech empowers residents from all backgrounds to be heard and understood.

  • No Language Barriers: From Spanish to Swahili, our chatbot helps everyone get the help they need—fast.

What You Need to Know:

Text chat where a resident messages Citibot in Spanish and automatically receives a response in Spanish.

Why it Matters

Equitable Services

Human translation can cost up to $100/hour with delays—Citibot’s AI delivers instant, accurate translations at a fraction of the cost.

Trust

Offering services in native languages builds trust, breaks down barriers, and ensures all residents can engage equally.

Save Resources

Nearly 68 million U.S. residents speak a language other than English at home—a number that’s tripled since 1980, highlighting the growing need for multilingual public services.

 FAQs

  • Citibot's multilingual feature empowers residents to communicate with their local government in their preferred languages, fostering inclusivity and accessibility. This update allows users to engage with the chatbot for questions, service requests, and messages to city staff in their chosen language.

  • Citibot leverages the power of Amazon Translate technology to seamlessly translate conversations between residents and the chatbot. The chatbot intuitively detects and responds in the language residents are most comfortable with, supporting a discreet and respectful approach for open conversations.

  • Citibot's multilingual feature supports communication in a comprehensive array of 75 distinct languages. This extensive language support ensures consistent and accessible communication for diverse communities.

  • Citibot's language translation feature continually evolves and refines, driven by invaluable feedback from residents. This ensures remarkable accuracy in discerning and comprehending user inquiries, providing a reliable and inclusive communication experience.

  • Citibot's language translation feature immediately recognizes the language of the inquiry and responds back in the same language. If a service request or message is submitted in a different language, it will be automatically translated into English when it enters city workflow systems.

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