AI Voice Agents for Government
Set a new standard for resident phone experiences, Easily integrate best-in-class AI Voice Agents into your agency’s phone system—from 311 to any public line.
Citibot Voice is an AI-powered voice assistant that helps government agencies modernize phone-based customer service. It allows residents to call in, get instant answers, submit service requests, and be routed to the right department—24/7.
It supports the commonly spoken languages in your community, delivering responses with proper phonetics and natural accents for a smooth, inclusive experience.
What is Citibot Voice?
Voice remains a preferred channel for many residents, especially those with limited internet access or disabilities—making Citibot Voice a key tool for digital equity and inclusive service.
Effortless Phone Experiences at Scale
Citibot Voice enhances resident communication with fast, smart, and inclusive phone support—24/7.
Quickly identify resident needs and either deliver immediate answers or escalate complex issues to agency staff.
Support residents in commonly spoken languages with built-in multilingual understanding.
Built-in ADA compliance and accessibility, ensuring phone-based assistance meets federal accessibility standards and supports all residents.
Provide accurate answers based solely on your agency’s approved knowledge base—such as your website, service directory, or internal data sources.
Track all interactions in the data dashboard—non-English conversations are automatically translated to English for easy review and reporting.
Organizational security, end-to-end encryption, and secure data infrastructure ensure every conversation is protected.
We tailor our AI platform to match each municipality's unique brand, values, and vision.
Trusted by Government’s Nationwide
Key Features
Flexible Call Routing
The Voice agents integrate with your CRM or 311 platform, logging calls as service requests or messages to keep workflows consistent and automated.
Voice Personalization
Choose a standard male or female voice, or create a custom one with a 2-minute sample—perfectly tuned to your community.
Business Hour Logic
Citibot Voice routes calls to staff during business hours and handles requests after hours—ensuring 24/7 support without added staff burden.
Work Order Integration
Citibot Voice uses smart routing to direct unanswered questions to staff, call centers, or live agents—ensuring residents reach the right place.
Supports Existing #’s
Have a number already? We can activate Citibot Voice on it—or set up a new local number in minutes.
Text & Email Follow-Up
Citibot Voice can instantly send helpful links or a summary of the call to residents via text or email for easy follow-up.
FAQs
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The AI agent listens to resident inquiries, provides instant answers, routes calls to appropriate staff if needed, or sends follow-up info via text/email.
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Yes. If the AI Voice agent cannot resolve the issue, it automatically escalates the call to a live staff member during business hours.
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Yes. It understands and responds in commonly spoken languages in your community, and non-English conversations are translated into English in the admin dashboard for review.
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Absolutely. All interactions are logged in your dashboard with analytics. Non-English calls are translated to English for easy analysis.
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It's purpose-built for government use, multilingual by design, easy to deploy, and proven to reduce staff burden while improving service delivery.
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Yes. Citibot Voice adheres to strict data security and privacy standards. All resident interactions are encrypted, and the system is designed with compliance and responsible AI principles in mind, ensuring safe and secure communication for both residents and agencies.
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Citibot Voice only provides answers based on the agency’s approved knowledge base—such as your website, service directories, or data systems. If it doesn’t have the information, it won’t make anything up. Instead, it will either escalate the call to a staff member (if available) or inform the caller that their question requires further assistance.