Citibot in the News
A curated collection of articles showcasing Citibot’s achievements, partnerships, and impact on local government, demonstrating our commitment to innovation and excellence.
2025
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City of Clive launches new virtual assistant to help website visitors
KCCI 8
1/7/25 -
AI web assistant to help public navigate Ogden City website, find answers
StandardExaminer
2/1/25 -
Ogden City launches new AI assistant ‘Archie’
KSL News Radio
2/5/25
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Meet Piper! The City of Revere’s Latest Innovation
Revere Journal
3/26/25
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Franklin Tennessee introduces AI chat assistant Frankie for citizen inquiries
CitizenPortal
3/28/25
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Ask Sal: County Expands AI-Powered Chatbot
KSAL
4/2/25
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AI chatbot now ready to help answer questions from Saline County residents
Saline Journal
4/7/25
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New multilingual AI chatbot will help connect Dorchester County residents with water, sewer services
WCBD News 2
4/24/25
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Knoxville 311 launches ‘Rocky Bot’ AI tool launched to help residents
News 6
5/1/25
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California launches new AI-powered chatbot that provides wildfire resources in 70 languages
Ca.gov
5/9/25
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Cal Fire debuts a new AI tool for Californians seeking wildfire information
CBS News
5/9/25
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CAL FIRE launches AI chatbot to provide real-time wildfire resources
KSBW Channel 8
5/9/25
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Hawthorne introduces Nate, an AI chatbot to help residents with city services and information
Daily Breeze
5/13/25
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CAL FIRE Launches AI-Powered Chatbot
Government Technology
5/13/25
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Cal Fire Launches New AI Chatbot
NewsWatch12
5/13/25
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Hawthorne launches AI-powered chatbot for 24/7 public service access
KNX News
5/13/25
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Prince William County launches PWC 311 for enhanced public service
Prince William Reporter
5/15/25
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Prince William County launches new '311' info system featuring 'Will'
Prince William Times
5/16/25
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Peachtree Corners launches AI assistant for 24/7 residential needs
WSB-TV Atlanta Channel 2
6/30/25
2024
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Citizen Engagement Tools Build Trust, Public Access to Government
Government Technology
1/4/24
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City Launches New Chat & Text Alert Service: Sign Up Today!
IOP.net
1/30/24 -
Isle of Palms unveils 'Sunnie', AI customer service platform for 24/7 access
ABC4 News
1/31/24 -
City of Isle of Palms Partners with Citibot to Launch New Alert, Chat Service
MYL Lowcountry
1/31/24 -
IOP, Citibot launch new alert service
Post & Courier | Moultrie News
1/31/24 -
Bakersfield launches new AI-powered customer service platform
Public CEO
2/5/24 -
City of Bakersfield launches AI-powered customer service chatbot
KGET.COM
2/5/24 -
City of Bakersfield introduces 'Archie', a new AI-driven customer service platform
KBAK Fox 58
2/5/24 -
City of Bakersfield launches AI-powered customer service chatbot
Yahoo News
2/5/24 -
Have you chatted with Citibot about your city question?
Bakersfield.com
2/7/24 -
Citibot honors Prescott Valley Town Manager Gilbert Davidson with Changemaker Award
The Prescott Times
2/13/24 -
Citibot honors Prescott Valley Town Manager Gilbert Davidson with award
The Daily Courier
2/20/24 -
Elgin to provide AI chatbot for residents to engage via text, web chat
Daily Herald
3/3/24 -
Elgin City Council Advances AI Chatbot Integration to Enhance Resident Communications
Bnn
3/4/24 -
Elgin inks deal with company to create AI text chatbot to provide answers to residents’ questions
Chicago Tribune
3/5/24 -
Augusta 311 adds online, phone chatbot to help users
12 26
3/11/24 -
Union County Launches Website Chat Tool
UnionCountyNC.gov
3/15/24 -
CivStart Names Gov Tech Finalists for Local Services Contest
Government Technology
3/22/24 -
Augusta 311 launches new chatbot for city information
WJBF
3/26/24 -
City Council Meets Monday Night
My Ozarks Online
3/26/24 -
Union County launches website chat tool
Enquirer Journal
3/26/24 -
Augusta 311 launches new chatbot for city information
Yahoo News
3/26/24
2023
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Connect with the City of Charleston via Text
CHS Today
1/10/23 -
West Manchester launches text messaging communications for the Township
Fox 43
3/1/23
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Fort Worth to test construction update communication using Citibot
Community Impact
4/27/23
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City of McAllen Partners with Citibot to Launch Ask McAllen
Texas Border Business
7/21/23
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New Ask McAllen tool helping residents with service requests
KRGV.COM
7/21/23 -
City of McAllen launches Ask McAllen
Viral Business Journal
7/30/23 -
New Multilingual Chatbot Expands Access to City Services
Government Technology
8/11/23
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New Multilingual Chatbot Enhances City Services
Fagen Wasanni Technologies
8/12/23 -
CITY OF ARLINGTON’S CITIBOT CHATBOT NOW ABLE TO COMMUNICATE IN MORE THAN 70 LANGUAGES
MyArlingtonTX
8/25/23
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IOP Presents AI-Powered Alert Tool
Post and Courier Moultrie News
9/7/23 -
Orleans Parish Communication District announces launch of 3-1-1 chatbot solution
WDSU
9/14/23 -
These California cities are using AI chatbots to handle pothole repairs and parking violations
San Francisco Chronicle
9/27/23 -
NorCal Cities Using AI Chatbots for Potholes, Parking Tickets
Government Technology
9/27/23 -
Santa Clarita Launches New Website With a Built-In AI Chatbot
Government Technology
9/27/23 -
Meet Archie, the City of Fairfield's artificial intelligence aid
CBS News Sacramento
9/29/23 -
Modesto entering world of AI with its first chatbot. What will it mean for residents?
The Modesto Bee
11/15/23 -
Modesto, Calif., City Council Approves AI Chatbot
Government Technology
11/16/23
2022
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Gov Tech 100 2022
Government Technology
1/4/22
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New Orleans Recognized for Excellent Covid-19 Communication Strategies Utilizing Charleston-Based AI Solutions
Holy City Sinner
1/5/22
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Orleans Parish Communication District wins PRSA Silver Anvil award utilizing Citibot AI-powered solutions
Lowcountry Biz SC
1/5/22 -
Through Hurricanes and Snowstorms, Citibot Found New Ways to Innovate in GovTech in 2021
Hypepotamus
1/14/22 -
JAZZ Social Media campaign Receives Honor at New Orleans Gala
DIG SOUTH
1/14/22 -
Bratton Riley's Long Road to Starting a Gov Tech Company
Government Technology
1/21/22 -
Bratton Riley's long road to starting a government tech company
Title Press
1/22/22 -
Perry Points' is new texting app for residents to get help with city services
WGXA News
1/28/22 -
Commentary: Timing must be right on deed for 995 Morrison Drive
The Post and Courier
2/9/22 -
How Gov Tech Companies Are Helping Warn-Torn Ukraine
Governing
3/22 -
Easton to launch AI assistant for city hall
WFMZ.COM
5/11/22
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Garden City launches new customer service tool
Greatergc.com
9/22/22
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Southeast Startups Rally to Help in the Aftermath of Hurricane Ian
Hypepotamus
10/3/22
2021
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City of Williamsburg employees to telework for three weeks
WTKR - Virginia
1/4/21
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2021 GovTech 100 list highlights key companies helping power local government, but there’s still a lot of room for open innovation
Government Technology
1/6/21
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New Orleans Launches Its AI-Powered, Textable 311 Chatbot
Government
Technology
4/24/21
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NOLA Launches AI-Powered, Textable Chatbot for 311 Services
Governing
4/25/21
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Orleans Parish Communication District Taps Citibot to Enhance Resident Communication and Meet Increased Demand for Services
CRBJ BizWire
4/26/21
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Global Citizen Request Management Software Market 2021
ArticlePedia/
Company,
Regions, Type
and Application,
Forecast
to 2026
4/27/21 -
Chatbots Take Constituent Engagement to New Levels
GovLoop
7/21 -
Connect with the City via Text
City of Charleston, SC
8/10/21 -
CORINTH PARTNERS WITH CITIBOT TO LAUNCH ENGAGEMENT PLATFORM
City of Corinth
8/31/21 -
City of Opelika launches Connect Opelika
The Observer
9/22/21
2020
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Quintin’s Close-Ups: Bratton Riley
Holy City Sinner
Charleston, South Carolina
2/26/20
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Citibot pilot program allows Arlington residents to report city issues via text
The Shorthorn
Arlington, Texas
2/28/20
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Municipalities Turn to Charleston’s Citibot to Scale Customer Service
Holy City Sinner
Charleston, South Carolina
3/8/20
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Cities go digital to survive the new normal
Smart Cities Dive
3/23/20
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City of Williamsport launches new text alert service
Northcentral PA
Pennsylvania
4/17/20
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How COVID has Shown us the Best in our Civic-Minded Startup Community
CivStart Blog
4/22/20
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Private Sector Tech Solutions for Advanced Public Engagement
Scribble SC
5/5/20
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Citibot's AI chatbot makes local government more accessible
Govlaunch
5/11/20
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Finding Inspiration: How Local Governments are Innovating in a Time of Uncertainty
PA Times
5/14/20
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These Startups are Solving Problems in Their Cities
Smart Cities Connect
5/15/20
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City of Charleston launches Citibot, interactive texting tool for citizens and government
News 2
Charleston, South Carolina
7/8/20
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Rock Springs partners with Citibot to launch HelloRS
Wyoming Business Report
Wyoming
7/8/20
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Citibot Announces Chatbot for Local Government Websites
Government Technology
7/10/20
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Citibot Provides Interactive Messaging with Officials
Daniel Island News
South Carolina
7/23/20
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Charleston latest to adopt tech startup’s text messaging software
Description goes hereThe Post & Courier
South Carolina
7/27/20
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Citibot Web Chat relieves comms staff in Williamsburg, VA
Smart Cities Dive
7/29/20
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Williamsburg launches web version of Citibot service
The Virginia Gazette
Virginia
7/29/20
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Citibot launches Web Chat for government websites
LowcountryBizSC
South Carolina
8/4/20
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Communication with the Town of Queen Creek is at your fingertips with 'text QC
Daily Independent Arizona
8/7/20
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How Citibot’s chatbot search engine uses AI to find more answers
Amazon Web Services Blog
8/14/20
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Citibot launches Web Chat product for government websites
Charleston Regional Business Journal
Digital Issue, p. 27 + 29
9/9/20
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Haverford Award, Honoring the best companies working with local government
ELGL
9/25/20
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Moment with the Manager: Building a Strong Community
Hartsville Messenger
South Carolina
9/30/20
2017-2019
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City of Chamblee Launches Citibot Texting Service
Patch
Georgia
5/1/19
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Citibot Razing Walls Between Cities & Citizens
nojitter
5/1/18 -
South Carolina’s Citibot is building a chatbot for local governments
VentureBeat
7/29/18
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3 Ways Cities Use Chatbots
CMS Wire
10/8/18
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Rise of the Government Chatbot
Government Technology
8/4/17