This case study explores how Citibot’s AI Voice, enhanced analytics, and Refresh tools help government agencies meet rising resident expectations while maintaining compliance and efficiency. Author Art Gassan demonstrates how cities and counties can expand access, improve service delivery, and support their communities—without adding headcount.

Published 2026

Step inside Lancaster’s real-world AI success story and learn how thoughtful implementation reshaped resident communication citywide. This practical guide highlights the key practices that drove adoption, strengthened equity, and delivered measurable results.

Published 2025

Join thought leaders from ICMA 2025 as they share five practical, forward-thinking strategies to reimagine resident engagement through AI. This guide highlights actionable insights for making government communication more accessible, responsive, and community-centered.

Published 2025

Explore The Denver Model, a city manager’s guide to transforming resident engagement with AI. Discover how Denver modernized communication, improved accessibility, and set a new standard for tech-driven public service.

Published 2025

Join communication leader Marnie Schubert, MBA for a practical, step-by-step guide to refreshing government websites in just 90 days. From improving accessibility and content strategy to creating a more user-friendly digital experience, explore proven methods to modernize your online presence and better serve your community.

Published 2025

Join award-winning local governments in redefining public communication with Citibot’s innovative, AI-powered engagement tools. From enhanced accessibility to record-breaking resident outreach, explore how Citibot customers are driving measurable success and earning top honors in the 2025 3CMA Savvy Awards.

Published 2025

Discover how Opelika overcame communication challenges and transformed citizen engagement with Citibot. Faced with an influx of inquiries via calls, emails, and social media, Opelika implemented Citibot's text and web chat solutions. The chatbot efficiently handles questions, service requests, and information dissemination, significantly reducing resident wait time by saving 2500 hours. With the creation of Connect Opelika, Citibot not only streamlined communications but also established a recognizable brand for the city. Explore the case study to learn how Opelika enhanced accessibility, responsiveness, and efficiency in serving its community.

Published 2025

Join the Village of Hillside in a communication revolution, partnering with CivStart and Citibot. From innovative procurement strategies to increased resident engagement, delve into the transformative journey in our concise case study. Explore how CivStart's collaboration facilitated groundbreaking solutions and elevated civic dialogue alongside Citibot's transformative technology.

Published 2024

To bolster citizen engagement and improve customer service, Arlington had chosen Citibot as its city service solution even before the onset of the COVID-19 pandemic. During these challenging times, it proved invaluable in disseminating crucial information to residents.

Published 2021

Prioritizing resident service, the City of Aurora engaged Citibot to implement additional communication channels and expand its customer-service system, Access Aurora.

Published 2021

Before the COVID-19 pandemic, the City of Brownsville, Texas, employed Citibot's text alerts to streamline employee communications. Recognizing the need for swift dissemination of information about COVID-19 vaccines, Brownsville turned to Citibot and implemented BTX Engage to efficiently relay crucial updates to residents.

Published 2021

The City of Citrus Heights, California, leveraged Citibot's capabilities in text chat, text notifications, and webchat to bridge the communication gap between the residents they were reaching and those they weren't.

Published 2021

In response to a 350% surge in call volume post-COVID-19, NOLA-311 implemented Citibot's text and web chat in June 2021. During Hurricane Ida in August 2021, with traditional phone lines down, their chatbot JAZZ ensured service continuity through web and text chat. Serving as an emergency messaging system. Discover NOLA-311's journey and citizen engagement transformation in our detailed case study.

Published 2021

Explore North Charleston's transformation with Citibot, yielding a remarkable 94% boost in citizen engagement. Struggling with a clunky web portal, the city adopted Citibot—a nimble text-based solution for real-time issue reporting. Now, residents can instantly report potholes, street light outages, and broken trash cans via text, streamlining the process and enhancing civic participation.

Published 2020

Perry, Georgia is one of the fastest growing small cities in the peach state, with a 17% increase in their population from 2020 to 2023. Check out our case study on how Perry utilized Citibot to meet the needs of their rapidly growing community.

Published 2024

Located between Washington D.C. and Richmond, Stafford County forged a partnership with Citibot in 2022, aiming to revolutionize its county-wide communications. Check out our case study on how Stafford turned their chatbot into a brand ambassador.

Published 2024

Discover how Williamsburg revolutionized citizen engagement with Citibot, integrating user-friendly mobile interactions and AI. Since 2018, they achieved a remarkable 79% instant response rate, optimizing communication and saving staff time. Dive into the case study to explore Williamsburg's innovative approach to enhancing citizen services.

Published 2020