Discover in-depth case studies showcasing how Citibot has efficiently saved municipalities valuable time, resources, and costs.
Case Studies
Our communication platform has excelled across the nation and assisted local governments and state agencies improve internal & external communication, navigate extreme weather events, and much more. Discover the unique ways some of our favorite customers have utilized our platform.
New Case Studies
Hillside, IL
Join the Village of Hillside in a communication revolution, partnering with CivStart and Citibot. From innovative procurement strategies to increased resident engagement, delve into the transformative journey in our concise case study. Explore how CivStart's collaboration facilitated groundbreaking solutions and elevated civic dialogue alongside Citibot's transformative technology.
Opelika, AL
Discover how Opelika overcame communication challenges and transformed citizen engagement with Citibot. Faced with an influx of inquiries via calls, emails, and social media, Opelika implemented Citibot's text and web chat solutions. The chatbot efficiently handles questions, service requests, and information dissemination, significantly reducing resident wait time by saving 2500 hours. With the creation of Connect Opelika, Citibot not only streamlined communications but also established a recognizable brand for the city. Explore the case study to learn how Opelika enhanced accessibility, responsiveness, and efficiency in serving its community.
Our Collection
-
Arlington, TX
To bolster citizen engagement and improve customer service, Arlington had chosen Citibot as its city service solution even before the onset of the COVID-19 pandemic. During these challenging times, it proved invaluable in disseminating crucial information to residents.
Published 2021 -
Aurora, CO
Prioritizing resident service, the City of Aurora engaged Citibot to implement additional communication channels and expand its customer-service system, Access Aurora.
Published 2021 -
Brownsville, TX
Before the COVID-19 pandemic, the City of Brownsville, Texas, employed Citibot's text alerts to streamline employee communications. Recognizing the need for swift dissemination of information about COVID-19 vaccines, Brownsville turned to Citibot and implemented BTX Engage to efficiently relay crucial updates to residents.
Published 2021 -
Citrus Heights, CA
The City of Citrus Heights, California, leveraged Citibot's capabilities in text chat, text notifications, and webchat to bridge the communication gap between the residents they were reaching and those they weren't.
Published 2021 -
New Orleans, LA
In response to a 350% surge in call volume post-COVID-19, NOLA-311 implemented Citibot's text and web chat in June 2021. During Hurricane Ida in August 2021, with traditional phone lines down, their chatbot JAZZ ensured service continuity through web and text chat. Serving as an emergency messaging system. Discover NOLA-311's journey and citizen engagement transformation in our detailed case study.
Published 2021 -
North Charleston, SC
Explore North Charleston's transformation with Citibot, yielding a remarkable 94% boost in citizen engagement. Struggling with a clunky web portal, the city adopted Citibot—a nimble text-based solution for real-time issue reporting. Now, residents can instantly report potholes, street light outages, and broken trash cans via text, streamlining the process and enhancing civic participation.
Pubished 2020 -
Perry, GA
Perry, Georgia is one of the fastest growing small cities in the peach state, with a 17% increase in their population from 2020 to 2023. Check out our case study on how Perry utilized Citibot to meet the needs of their rapidly growing community.
Published 2024 -
Stafford County ,VA
Located between Washington D.C. and Richmond, Stafford County forged a partnership with Citibot in 2022, aiming to revolutionize its county-wide communications. Check out our case study on how Stafford turned their chatbot into a brand ambassador.
Published 2024 -
Williamsburg, VA
Discover how Williamsburg revolutionized citizen engagement with Citibot, integrating user-friendly mobile interactions and AI. Since 2018, they achieved a remarkable 79% instant response rate, optimizing communication and saving staff time. Dive into the case study to explore Williamsburg's innovative approach to enhancing citizen services.
Published 2020