Web Chat
Your Government Agency’s AI Assistant
Accessible 24/7 on your agency website, powered by generative AI to answer questions, assist residents, and streamline communication.
Our embeddable Generative AI chatbot plugs right into your existing website. The friendly self-service chatbot understands government-speak and services your website visitors directly and in real-time to address their needs.
Key Features
Tailored to fit your needs
24/7 accessibility directly on your website ensures resident’s can easily find the information they’re looking for or submit a city request outside of regular hours. Our conversational bot crawls and analyzes your website, relevant documents, and FAQs and is able to help residents and website visitors.
Real Time Solutions
Boost Efficiency
Our tailored chatbots seamlessly handle inquiries, service requests, and feedback, reducing response times and administrative burdens. With automated workflows and real-time insights, municipalities can efficiently address citizen needs, enhance service delivery, and foster stronger community engagement.
Leveraging AI
Our chatbot, powered by our state-of-the-art generative AI platform, swiftly answers residents' questions using information from the host website. Continuously monitored, it ensures accurate responses, maintaining our commitment to reliable, accurate information and the safe use of AI.
Stand Out
Our bots are customized to the needs of every municipality small or large. We create a unique brand extension that is friendly, recognizable, and effective at maximizing engagement with residents.
Trusted by 160+ Government Agencies Nationwide
We tailor our AI platform to match each municipality's unique brand, values, and vision. Click on a logo to see our web chat bot in action!
Not only is the technology improving our city overall, but working with Citibot is truly a partnership. They stepped up before we ever asked them to help us through difficult times. Citibot truly cares about us.
-Jay Warren
Director of Communication &
Legislative Affairs
How Web Chat Makes an Impact
2500
hours of resident wait time saved
in first 3 years
of inbound communications handled by citibot.
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2
reclaimed working days per month
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83.3%
19%
of the population engaged in first 2 years.
Is Citibot Web Chat Right for your City, County, State, or Public Agency?
Questions to consider:
Is it difficult for your residents to quickly find the information they need?
Are you struggling to manage a content-rich website because your government provides so many important services?
Is your staff constantly answering the same questions over and over?
How much time does your staff spend gathering citizen information for requests?
What do your residents do when they cannot find an answer on your website?