Text Chat

AI Chat via Text

Smart, convenient communication—your government agency’s AI assistant, just a text away.

Our Generative AI chatbot is accessible via text! Citibot's Text Chat lets residents ask questions, submit service requests, or message staff directly from their phone's text app—no downloads or logins required.

Key Features

Tailored to fit your needs

24/7 availability directly via text ensures resident’s can easily ask a question about government services, or report a service request anywhere, anytime. Our conversational bot crawls and analyzes your website, relevant documents, and FAQs and is able to help residents directly through text message.

Our chatbot, fueled by cutting-edge generative AI technology, promptly responds to residents' inquiries by accessing data from the host website. With ongoing monitoring, it guarantees precise responses, upholding our pledge to provide dependable information and ensure the safe application of AI.

No App or Portal

Accessibility

Every resident is different, its essential for municipalities to take initiative and meet residents on their preferred mode of communication. Our chatbot does just that offering the same experience found through our web chat product available via text.

Leveraging AI

24/7 Accessibility

Always available, even outside business hours, to support residents when it’s most convenient for them.

Trusted by 100+ Government Agencies Nationwide

We tailor our AI platform to match each municipality's unique brand, values, and vision. Click on a logo and text ‘hello’ to see how it works!

Citibot's diverse range of products, encompassing text chat, has truly transformed our approach to citizen engagement and customer service. Our residents now enjoy seamless connectivity with the city, whether it's through our website or by text, around the clock. It's an unparalleled solution that has elevated our service to new heights.

-Tabitha Clark
Senior Communications Manager

How Text Chat Makes an Impact

76%

of communications to Jazz are via text

523%

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increase in resident engagement from ‘20-’21

88%

of inbound communications handled by citibot

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Is Citibot Text Chat Right for your City, County, State, or Public Agency? 

Questions to consider:

  • Are you struggling to reach certain residents in your community? 

  • Is the vocal minority-majority drowning the silent voices in your community?

  • Are you trying to create a more virtual government that is more accessible to everyone?

  • Are you struggling to keep your apps up-to-date with the latest iOS and Android software?

  • Do your residents have app fatigue?

  • Are you trying to create more digital equity in how you engage your residents?

  • Do you want more real-time data to help drive a faster and better-informed decision-making process?