Text Chat
AI Assistant via Text
Smart, convenient communication—your government agency’s AI assistant, just a text away.
Key Features
No App or Portal
Give residents instant access through the native text messaging app already on their phone—no downloads, accounts, or portals required.
Accessibility
Every resident is different. Our solution delivers the same AI website Assistant accessible via text.
Automated Answers
Automatically responds to commonly asked questions using your approved website content.
Save Staff Resources
Reduces call volume and repetitive tasks so staff can focus on higher-priority work.
Service Requests
Allows residents to submit service requests directly through the chatbot for faster follow-up.
Integration
Connects with existing systems and tools to route requests, share data, and streamline workflows.
More Ways to Make Text Chat Work for Every Resident
Communicate in 75+ Languages
Make information more accessible by allowing residents to ask questions and receive answers in their preferred language—all through a simple text message.Deliver Location-Specific Answers
Connect Text Chat with your GIS data to give residents accurate answers based on their address or location.
We tailor our AI platform to match each municipality's unique brand, values, and vision.
Trusted by Government’s Nationwide
Citibot's diverse range of products, encompassing text chat, has truly transformed our approach to citizen engagement and customer service. Our residents now enjoy seamless connectivity with the city, whether it's through our website or by text, around the clock. It's an unparalleled solution that has elevated our service to new heights.
-Tabitha Clark
Senior Communications Manager
How Citibot Text Chat Improves Operational Efficiency
NOLA 311’s assistant Jazz intakes
76%
of questions via text.
Arlington Citibot saw a
523%
increase in resident engagment in from year one to year two
Ask Lucky handles
88%
of inbound communications
FAQs
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Citibot's Text Chat product provides seamless communication at residents' fingertips. No need to download an app or log into a portal – using Citibot’s Text Chat is as easy as sending a text message. Residents can ask questions, submit service requests, and send direct messages to staff through their native phone text application. The AI-based chatbot automatically answers common questions, ensuring immediate responses to residents 24/7.
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Citibot Text Chat is an excellent fit if you aim to enhance resident satisfaction, save costs, and create a more accessible and virtual government. If you're struggling to reach certain residents, drowning in vocal minority-majority dynamics, facing challenges with app updates and resident app fatigue, or seeking to promote digital equity and real-time data-driven decision-making, Citibot Text Chat could be the solution for your community.
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Yes. Citibot Text Chat can support 75+ languages, making it easier for governments to serve diverse communities.
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The AI is trained on your existing website content and approved materials to ensure accurate, reliable responses.
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Yes. Citibot follows government-appropriate security and data protection standards to ensure resident information is handled responsibly.
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You can schedule a no-obligation demo to see how Citibot Text Chat would work for your government.