Trusted by Governments and Serving Communities of Every Size
Serving 200+ Governments
From small towns to large cities, Citibot partners with local governments to make public service more accessible, responsive, and efficient. Explore the municipalities, counties, and 311 teams using Citibot to help residents get answers, submit requests, and connect with services anytime.
Who does Citibot Serve?
Municipalities & Agencies
Cities & Towns
Empower residents with 24/7 access to city services, answers, and support through an AI assistant built for local government.
Counties
Connect residents across departments, services, and communities with a centralized AI assistant that makes county information easier to access.
311’s & State Agencies
Support high-volume service teams with an AI assistant that helps residents find answers, submit requests, and connect with the right resources faster.
Special Districts
Make specialized services easier to access with 24/7 support for resident questions, requests, and department-specific information.
Departments
IT
Give IT teams a scalable tool to support digital service delivery, reduce repetitive inquiries, and improve access to online government resources.
Parks & Rec
Help residents easily find program information, facility details, park updates, and recreation services in one convenient place.
Public Works
Help residents report issues, find service updates, and connect with the right team for streets, maintenance, stormwater, and infrastructure needs.
Mayor’s Office
Make it easier for residents to access key information, ask questions, and stay connected with city leadership and community initiatives.
Communications
Support clear, consistent resident communication with an AI assistant that helps share updates, answer questions, and guide people to the right resources.
Utilities
Give residents 24/7 access to utility information, service updates, and request options in one convenient place.
200+
Governments
35+
States
23+ Million
Residents Served
Supporting 311 Teams When Residents Need Answers Fast
For 311 centers and call-heavy departments, Citibot helps residents get answers, submit requests, and connect with the right resources without always needing to pick up the phone.
Reduce calls. Improve intake. Serve residents 24/7.
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![Jay Warren]()
Jay Warren
“Not only is the technology improving our city overall, but working with Citibot is truly a partnership. They stepped up before we ever asked them to help us through difficult times. Citibot truly cares about us.”
Director of Communication & Legislative Affairs
City of Arlington, TX
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![Bill Way]()
Bill Way
“We’re always looking to offer more accessible ways to communicate with our residents, and Citibot came to us at the perfect time. Our new virtual assistant ‘Archie’ has been a great addition to the Fairfield family.”
Communications Manager
City of Fairfield, CA
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![Brian Ligon]()
Brian Ligon
“Citibot has been a fantastic addition to our city. Ask MBTX! has allowed our residents to quickly get the information they need while also returning valuable time to our staff.”
Communications & Marketing Director,
City of Mont Belvieu, TX
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![Meghan Huber]()
Meghan Huber
“Citibot gives us more tools for our work to achieve inclusive and accessible information sharing. We love that the Hello, CH text alert system meets residents wherever they are to deliver relevant and important information without noise.”
Economic Development & Community Engagement Director
City of Citrus Heights, CA
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![Katrina Hill]()
Katrina Hill
“Our AI Assistant, Ask Winter Haven, meets residents 24/7 on their preferred channels. Citibot has worked with us every step of the way ensuring all expectations are exceeded. We would recommend Citibot to any city looking to save time, money, and resources."
Director of Public Affairs & Communications
City of Winter Haven, FL
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![Picture of Laura Dunwoody]()
Laura Dunwoody
"We can now give our agency customers specific questions residents are asking and pinpoint exactly what website content needs updating, making our discussions shorter and more productive."
Director of Technology Services for Resident Experience
City of Denver, CO
Case Study: Lancaster’s AI Success Story
See how Lancaster used Citibot to improve access to city information, support staff, and turn resident questions into actionable insights.
Explore our Case Studies
See how communities like yours are putting Citibot to work. Read our case studies for real examples of how local governments are improving communication and service delivery.