Messenger

AI Assistant via Facebook Messenger

Meet your residents where they are — on Facebook Messenger

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Did you know? An estimated 144 million Americans use Facebook Messenger.

Make it easy for all residents to ask questions, request services, and message the city—directly through Messenger.

Key Features

Conversation Bubbles

Facebook Integrated

Reduces call volume and repetitive tasks so staff can focus on higher-priority work.

Accessibility Logo

Accessiblity

Every resident is different. Our solution delivers the same AI website Assistant accessible via an app residents already use.

Leverage AI

Automated Answers

Automatically responds to commonly asked questions using your approved website content.

Save Staff Resources

Provides residents with instant support at any time — all without leaving the Facebook Messenger app.

Service Requests

Allows residents to submit service requests directly through the chatbot for faster follow-up.

Integration

Connects with existing systems and tools to route requests, share data, and streamline workflows.

More Ways to Make Messenger Work for Every Resident

Give residents answers that reflect who they are, where they live, and what they need.

  • Communicate in 75+ Languages
    Make information more accessible by allowing residents to ask questions and receive answers in their preferred language—all through Facebook Messenger.

    Explore Multilingual →

  • Deliver Location-Specific Answers
    Connect Messenger with your GIS data to give residents accurate answers based on their address or location.

    Explore GIS →

Smartphone displaying a Spanish-language Facebook Messenger conversation with Citibot, where a resident asks about City Hall hours and receives a response with opening and closing times.

 FAQs

  • Citibot Messenger is an excellent fit if you aim to enhance resident satisfaction, save costs, and create a more accessible and virtual government. If you're struggling to reach certain residents, drowning in vocal minority-majority dynamics, facing challenges with app updates and resident app fatigue, or seeking to promote digital equity and real-time data-driven decision-making, Citibot Messenger could be the solution for your community.

  • Yes. Citibot Messenger can support 75+ languages, making it easier for governments to serve diverse communities.

  • The AI is trained on your existing website content and approved materials to ensure accurate, reliable responses.

  • You can schedule a no-obligation demo to see how Citibot Messenger would work for your government.

Schedule a Demo