Citibot in the News
A curated collection of articles showcasing Citibot’s achievements, partnerships, and impact on local government, demonstrating our commitment to innovation and excellence.
2025
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City of Clive launches new virtual assistant to help website visitors
KCCI 8 | 1/7/25
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AI web assistant to help public navigate Ogden City website, find answers
StandardExaminer | 2/1/25
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Ogden City launches new AI assistant ‘Archie’
KSL News Radio | 2/5/25
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Meet Piper! The City of Revere’s Latest Innovation
Revere Journal | 3/26/25
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Franklin Tennessee introduces AI chat assistant Frankie for citizen inquiries
CitizenPortal | 3/28/25
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Ask Sal: County Expands AI-Powered Chatbot
KSAL | 4/2/25
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AI chatbot now ready to help answer questions from Saline County residents
Saline Journal | 4/7/25
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New multilingual AI chatbot will help connect Dorchester County residents with water, sewer services
WCBD News 2 | 4/24/25
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Knoxville 311 launches ‘Rocky Bot’ AI tool launched to help residents
News 6 | 5/1/25
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California launches new AI-powered chatbot that provides wildfire resources in 70 languages
Ca.gov | 5/9/25
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Cal Fire debuts a new AI tool for Californians seeking wildfire information
CBS News | 5/9/25
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CAL FIRE launches AI chatbot to provide real-time wildfire resources
KSBW Channel 8 | 5/9/25
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Hawthorne introduces Nate, an AI chatbot to help residents with city services and information
Daily Breeze | 5/13/25
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CAL FIRE Launches AI-Powered Chatbot
Government Technology | 5/13/25
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Cal Fire Launches New AI Chatbot
NewsWatch12 | 5/13/25
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Hawthorne launches AI-powered chatbot for 24/7 public service access
KNX News | 5/13/25
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Prince William County launches PWC 311 for enhanced public service
Prince William Reporter | 5/15/25
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Prince William County launches new '311' info system featuring 'Will'
Prince William Times | 5/16/25
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Peachtree Corners launches AI assistant for 24/7 residential needs
WSB-TV Atlanta Channel 2 | 6/30/25
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New AI-Powered Platform Baldi Boosts Baldwin County Services
OBA | 8/8/25
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Baldwin County launches Baldi
Fox 10 News | 8/13/25
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Palo Alto pilots a new AI chatbot service enhancing access to public information
PublicCEO | 12/3/25
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City introduces AI chatbot to answer residents’ questions
Daily Post | 12/8/25
2024
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Citizen Engagement Tools Build Trust, Public Access to Government
Government Technology | 1/4/24
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City Launches New Chat & Text Alert Service: Sign Up Today!
IOP.net | 1/30/24
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Isle of Palms unveils 'Sunnie', AI customer service platform for 24/7 access
ABC4 News | 1/31/24
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City of Isle of Palms Partners with Citibot to Launch New Alert, Chat Service
MYL Lowcountry | 1/31/24
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IOP, Citibot launch new alert service
Post & Courier | Moultrie News | 1/31/24
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Bakersfield launches new AI-powered customer service platform
Public CEO | 2/5/24
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City of Bakersfield launches AI-powered customer service chatbot
KGET.COM | 2/5/24
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City of Bakersfield introduces 'Archie', a new AI-driven customer service platform
KBAK Fox 58 | 2/5/24
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City of Bakersfield launches AI-powered customer service chatbot
Yahoo News | 2/5/24
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Have you chatted with Citibot about your city question?
Bakersfield.com | 2/7/24
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Citibot honors Prescott Valley Town Manager Gilbert Davidson with Changemaker Award
The Prescott Times | 2/13/24
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Citibot honors Prescott Valley Town Manager Gilbert Davidson with award
The Daily Courier | 2/20/24
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Elgin to provide AI chatbot for residents to engage via text, web chat
Daily Herald | 3/3/24
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Elgin City Council Advances AI Chatbot Integration to Enhance Resident Communications
Bnn | 3/4/24
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Elgin inks deal with company to create AI text chatbot to provide answers to residents’ questions
Chicago Tribune | 3/5/24
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Augusta 311 adds online, phone chatbot to help users
12 26 | 3/11/24
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Union County Launches Website Chat Tool
UnionCountyNC.gov | 3/15/24
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CivStart Names Gov Tech Finalists for Local Services Contest
Government Technology | 3/22/24
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Augusta 311 launches new chatbot for city information
WJBF | 3/26/24
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City Council Meets Monday Night
My Ozarks Online | 3/26/24
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Union County launches website chat tool
Enquirer Journal | 3/26/24
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Augusta 311 launches new chatbot for city information
Yahoo News | 3/26/24
2023
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Connect with the City of Charleston via Text
CHS Today | 1/10/23
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West Manchester launches text messaging communications for the Township
Fox 43 | 3/1/23
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Fort Worth to test construction update communication using Citibot
Community Impact | 4/27/23
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City of McAllen Partners with Citibot to Launch Ask McAllen
Texas Border Business | 7/21/23
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New Ask McAllen tool helping residents with service requests
KRGV.COM | 7/21/23
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City of McAllen launches Ask McAllen
Viral Business Journal | 7/30/23
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New Multilingual Chatbot Expands Access to City Services
Government Technology | 8/11/23
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New Multilingual Chatbot Enhances City Services
Fagen Wasanni Technologies | 8/12/23
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CITY OF ARLINGTON’S CITIBOT CHATBOT NOW ABLE TO COMMUNICATE IN MORE THAN 70 LANGUAGES
MyArlingtonTX | 8/25/23
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IOP Presents AI-Powered Alert Tool
Post and Courier Moultrie News | 9/7/23
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Orleans Parish Communication District announces launch of 3-1-1 chatbot solution
WDSU | 9/14/23
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These California cities are using AI chatbots to handle pothole repairs and parking violations
San Francisco Chronicle | 9/27/23
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NorCal Cities Using AI Chatbots for Potholes, Parking Tickets
Government Technology | 9/27/23
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Santa Clarita Launches New Website With a Built-In AI Chatbot
Government Technology | 9/27/23
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Meet Archie, the City of Fairfield's artificial intelligence aid
CBS News Sacramento | 9/29/23
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Modesto entering world of AI with its first chatbot. What will it mean for residents?
The Modesto Bee | 11/15/23
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Modesto, Calif., City Council Approves AI Chatbot
Government Technology | 11/16/23
2022
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Gov Tech 100 2022
Government Technology | 1/4/22
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New Orleans Recognized for Excellent Covid-19 Communication Strategies Utilizing Charleston-Based AI Solutions
Holy City Sinner | 1/5/22
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Orleans Parish Communication District wins PRSA Silver Anvil award utilizing Citibot AI-powered solutions
Lowcountry Biz SC | 1/5/22
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Through Hurricanes and Snowstorms, Citibot Found New Ways to Innovate in GovTech in 2021
Hypepotamus | 1/14/22
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JAZZ Social Media campaign Receives Honor at New Orleans Gala
DIG SOUTH | 1/14/22
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Bratton Riley's Long Road to Starting a Gov Tech Company
Government Technology | 1/21/22
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Bratton Riley's long road to starting a government tech company
Title Press | 1/22/22
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Perry Points' is new texting app for residents to get help with city services
WGXA News | 1/28/22
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Commentary: Timing must be right on deed for 995 Morrison Drive
The Post and Courier | 2/9/22
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How Gov Tech Companies Are Helping Warn-Torn Ukraine
Governing | 3/22
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Easton to launch AI assistant for city hall
WFMZ.COM | 5/11/22
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Garden City launches new customer service tool
Greatergc.com | 9/22/22
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Southeast Startups Rally to Help in the Aftermath of Hurricane Ian
Hypepotamus | 10/3/22
2021
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City of Williamsburg employees to telework for three weeks
WTKR - Virginia | 1/4/21
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2021 GovTech 100 list highlights key companies helping power local government, but there’s still a lot of room for open innovation
Government Technology | 1/6/21
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New Orleans Launches Its AI-Powered, Textable 311 Chatbot
Government Technology | 4/24/21
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NOLA Launches AI-Powered, Textable Chatbot for 311 Services
Governing 4/25/21
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Orleans Parish Communication District Taps Citibot to Enhance Resident Communication and Meet Increased Demand for Services
CRBJ BizWire | 4/26/21
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Global Citizen Request Management Software Market 2021
BigNewsNetwork | 4/27/21
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Chatbots Take Constituent Engagement to New Levels
GovLoop | 7/21
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Connect with the City via Text
City of Charleston, SC | 8/10/21
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CORINTH PARTNERS WITH CITIBOT TO LAUNCH ENGAGEMENT PLATFORM
City of Corinth | 8/31/21
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City of Opelika launches Connect Opelika
The Observer | 9/22/21
2020
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Quintin’s Close-Ups: Bratton Riley
Holy City Sinner | 2/26/20
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Citibot pilot program allows Arlington residents to report city issues via text
The Shorthorn | 2/28/20
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Municipalities Turn to Charleston’s Citibot to Scale Customer Service
Holy City Sinner | 3/8/20
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Cities go digital to survive the new normal
Smart Cities Dive | 3/23/20
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City of Williamsport launches new text alert service
Northcentral PA | 4/17/20
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How COVID has Shown us the Best in our Civic-Minded Startup Community
CivStart Blog | 4/22/20
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Private Sector Tech Solutions for Advanced Public Engagement
Scribble SC | 5/5/20
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Citibot's AI chatbot makes local government more accessible
Govlaunch | 5/11/20
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Finding Inspiration: How Local Governments are Innovating in a Time of Uncertainty
PA Times | 5/14/20
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These Startups are Solving Problems in Their Cities
Smart Cities Connect | 5/15/20
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City of Charleston launches Citibot, interactive texting tool for citizens and government
News 2 | 7/8/20
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Rock Springs partners with Citibot to launch HelloRS
Wyoming Business Report | 7/8/20
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Citibot Announces Chatbot for Local Government Websites
Government Technology | 7/10/20
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Citibot Provides Interactive Messaging with Officials
Daniel Island News | 7/23/20
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Charleston latest to adopt tech startup’s text messaging software
The Post & Courier | 7/27/20
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Citibot Web Chat relieves comms staff in Williamsburg, VA
Smart Cities Dive | 7/29/20
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Williamsburg launches web version of Citibot service
The Virginia Gazette | 7/29/20
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Citibot launches Web Chat for government websites
LowcountryBizSC | 8/4/20
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Communication with the Town of Queen Creek is at your fingertips with 'text QC
Daily Independent Arizona | 8/7/20
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How Citibot’s chatbot search engine uses AI to find more answers
Amazon Web Services Blog | 8/14/20
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Citibot launches Web Chat product for government websites
Charleston Regional Business Journal | 9/9/20
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Haverford Award, Honoring the best companies working with local government
ELGL | 9/25/20
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Moment with the Manager: Building a Strong Community
Hartsville Messenger | 9/30/20
2017-2019
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City of Chamblee Launches Citibot Texting Service
Patch | 5/1/19
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Citibot Razing Walls Between Cities & Citizens
nojitter | 5/1/18
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South Carolina’s Citibot is building a chatbot for local governments
VentureBeat | 7/29/18
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3 Ways Cities Use Chatbots
CMS Wire | 10/8/18
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Rise of the Government Chatbot
Government Technology | 8/4/17