What’s New at Citibot — and What It Means for Your Residents in 2026

Citibot is evolving — and so is the way governments serve residents.

In this on-demand webinar, Citibot CEO Bratton Riley and Director of Technical Operations Jordan Schinstock share what’s new at Citibot and how our latest innovations are helping agencies deliver faster, more accessible, and more trusted service in 2026 and beyond.

In this session, you’ll learn about:

• ✨ New product launches, including Voice AI and our platform refresh

• ✨ Real customer outcomes like reduced repeat calls and faster access to information

• ✨ How Citibot ensures answer quality, data hygiene, and resident trust

• ✨ What we’re building next and where Citibot is headed in 2026

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