Messenger
AI Assistant via Facebook Messenger
Meet your residents where they are — on Facebook Messenger
Did you know? An estimated 144 million Americans use Facebook Messenger.
Make it easy for all residents to ask questions, request services, and message the city—directly through Messenger.
Key Features
Facebook Integrated
Reduces call volume and repetitive tasks so staff can focus on higher-priority work.
Accessiblity
Every resident is different. Our solution delivers the same AI website Assistant accessible via an app residents already use.
Automated Answers
Automatically responds to commonly asked questions using your approved website content.
Save Staff Resources
Provides residents with instant support at any time — all without leaving the Facebook Messenger app.
Service Requests
Allows residents to submit service requests directly through the chatbot for faster follow-up.
Integration
Connects with existing systems and tools to route requests, share data, and streamline workflows.
Citibot Messenger enables government agencies to provide 24/7 resident support through Facebook Messenger. Residents can get answers, report issues, and connect with city services — all without leaving Facebook. Powered by verified city information and Citibot's AI technology, Messenger delivers accurate, consistent answers while helping staff reduce routine inquiries and improve accessibility.
- Bratton Riley
CEO & Co-founder
FAQs
-
Citibot Messenger is an excellent fit if you aim to enhance resident satisfaction, save costs, and create a more accessible and virtual government. If you're struggling to reach certain residents, drowning in vocal minority-majority dynamics, facing challenges with app updates and resident app fatigue, or seeking to promote digital equity and real-time data-driven decision-making, Citibot Messenger could be the solution for your community.
-
Yes. Citibot Messenger can support 75+ languages, making it easier for governments to serve diverse communities.
-
The AI is trained on your existing website content and approved materials to ensure accurate, reliable responses.
-
You can schedule a no-obligation demo to see how Citibot Messenger would work for your government.