2025 Citibot Awards

2025 Citibot Awards

Citibot Announces Winners of the
2025 Citibot Awards

Charleston, SC – Citibot is proud to announce the winners and runner-ups of the 2025 Citibot Awards, recognizing outstanding municipalities, individuals and chatbots in local government driving innovation, accessibility, and meaningful community engagement.

Premier Community Award

Recognizing a city or municipality that has set a gold standard for AI-driven community engagement.

  • Winner: Syracuse, NY

  • Runner-Up: Village of Montgomery, IL

Syracuse, NY was honored for its groundbreaking transformation of the city's waste management system, implementing standardized recycling carts, optimized routes, and advanced enforcement technology. With a 99.98% compliance rate, Syracuse’s comprehensive outreach efforts, including social media, press releases, and direct mail, ensured widespread public adoption and set a model for effective municipal service modernization.

The Village of Montgomery, IL was recognized for establishing its first-ever Communications and Engagement Department, significantly improving resident access to government resources. Through expanded digital services, branding updates, and increased community events, Montgomery has strengthened transparency and inclusivity, particularly for its Spanish-speaking population.

CHangemaker Award

Honoring an individual championing AI innovation for better civic engagement and public service.

  • Winner: Brianna Millor, Boston, MA

  • Runner-Up: Tomy Mollas, Dallas, TX

Brianna Millor, Boston’s Chief of Community Engagement, has been instrumental in bridging the gap between City Hall and residents. Overseeing departments like 311 and the Office of Neighborhood Services, she has enhanced service delivery and fostered civic participation, making local government more accessible to all communities.

Tomy Mollas, Assistant Director of Human Resources for Dallas, has led major HR modernization efforts, including a citywide compensation study, leadership development programs, and digital process improvements. His work has streamlined operations, improved employee engagement, and strengthened city services, ensuring Dallas remains a top employer committed to public service excellence.

Innovative Brand Ambassador Award

Celebrating an AI-powered chatbot or city representative demonstrating exceptional innovation in engaging residents.

  • Winner: Mr. Robinson, Buffalo Grove, IL

  • Runner-Up: Ask Winter Haven, Winter Haven, FL

Buffalo Grove’s Mr. Robinson has become an integral part of the town’s digital strategy, providing real-time assistance and fostering an interactive and user-friendly experience for residents. Ask Winter Haven has stood out as a model for AI-powered engagement, ensuring efficient and responsive communication between the city and its residents.

About Citibot
Citibot builds AI-powered chat solutions for local governments, making communication between municipalities and residents more efficient, accessible, and effective. With cutting-edge generative AI and multilingual support, Citibot helps cities and counties streamline operations while improving citizen engagement.

For media inquiries, please contact:
Tanner Bailey
tanner@citibot.io