The Resident-First, AI-Powered Government Communications Platform
Empowering Government. Serving Residents.
Resident-First
AI Platform
Built specifically for government, Citibot blends enterprise-grade AI with human-centered design to ensure equity, trust, and accessibility. Residents receive verified, accurate information across every channel supported by closed-system AI that prioritizes compliance, privacy, and security.
Multichannel Convenience
24/7 Equitable Access
Operational Efficiency
Deep Integrations
Cost Savings, More Coverage
The Resident-First, AI-Powered Government Communications Platform
With over a decade of innovation, Citibot unites AI-powered Voice, Text, and Web automation to help governments deliver faster, more accessible, and trusted service—anytime, anywhere.
Empowering Government. Serving Residents
Resident-First
AI Platform
Built specifically for government, Citibot blends enterprise-grade AI with human-centered design to ensure equity, trust, and accessibility. Residents receive verified, accurate information across every channel supported by closed-system AI that prioritizes compliance, privacy, and security.
Multichannel Convenience
24/7 Equitable Access
Operational Efficiency
Deep Integrations
Cost Savings, More Coverage
Partnering With Leading Governments Nationwide
Smarter Service, Stronger Communities, Real Results
Citibot powers consistent, real-time engagement across all communication channels. With support for more than 75 languages, it provides 24/7 accessibility, enabling residents to connect effortlessly on any device and on their terms - whether resolving issues, paying bills, or responding during emergencies.
Multichannel Convenience for a Seamless Experience
Today’s residents expect fast, convenient service on the channels they already use.
Website – Deliver instant answers and 24/7 service request support.
Text Messages (SMS) – Allow residents to connect directly from their phones.
Phone – Provide AI Voice Agents to assist callers.
Messenger – Engage residents through familiar social channels.
WhatsApp – Connect with multilingual and international audiences seamlessly.
Smarter Service, Stronger Communities, Real Results
Citibot powers consistent, real-time engagement across all communication channels. With support for more than 75 languages, it provides 24/7 accessibility, enabling residents to connect effortlessly on any device and on their terms - whether resolving issues, paying bills, or responding during emergencies.
Multichannel Convenience for a Seamless Experience
Today’s residents expect fast, convenient service on the channels they already use.
Website – Deliver instant answers and 24/7 service request support.
Text Messages (SMS) – Allow residents to connect directly from their phones.
Phone – Provide AI Voice Agents to assist callers.
Messenger – Engage residents through familiar social channels.
WhatsApp – Connect with multilingual and international audiences seamlessly.
Driven by Purpose, Dedicated to Those We Serve
Driven by Purpose, Dedicated to Those We Serve
Our team is the heart of Citibot. We combine exceptional customer service with a relentless focus on innovation — continuously refining our platform through close collaboration with our partner governments. By listening, learning, and evolving, we ensure our technology meets the real needs of residents and the governments that serve them.
AI You Can Trust
Citibot’s technology is designed for accuracy, security, and control. Unlike open systems, our AI operates within a closed environment, ensuring it only retrieves verified information from your approved content.
Closed System: Pulls exclusively from your trusted knowledge base — never the open web.
No Command Hijacking: Can’t be manipulated or told to override its purpose.
No Made-Up Answers: Retrieves real, verified information — not guesses or creative text.
Built-In Guardrails: Keeps responses accurate, compliant, and within your defined scope.
Built to Work with What You Already Use
Citibot integrates with your existing software—from CRMs to service request systems—to deliver a seamless experience for both residents and staff.
CRMs and service request systems
Case management tools
Permitting and licensing software
Municipal code databases
Email and communication systems
Knowledge bases and web portals
AI You Can Trust
Citibot’s technology is designed for accuracy, security, and control. Unlike open systems, our AI operates within a closed environment, ensuring it only retrieves verified information from your approved content.
Closed System: Pulls exclusively from your trusted knowledge base — never the open web.
No Command Hijacking: Can’t be manipulated or told to override its purpose.
No Made-Up Answers: Retrieves real, verified information — not guesses or creative text.
Built-In Guardrails: Keeps responses accurate, compliant, and within your defined scope.
Built to Work with What You Already Use
Citibot integrates with your existing software—from CRMs to service request systems—to deliver a seamless experience for both residents and staff.
CRMs and service request systems
Case management tools
Permitting and licensing software
Municipal code databases
Email and communication systems
Knowledge bases and web portals
Operational Efficiency & Proven ROI
Offload
30-60%
of inbound communication in the first 30 days
On average, our customers save
1 Month
of staff time per year
Roseville, CA answered questions in
14 Languages
in the first two months
Stafford County, VA saved
1 Month
of staff time in the first 6 months
City & County of Denver, CO saved
$500K
in 18 months
Operational Efficiency & Proven ROI
Offload
30-60%
of inbound communication in the first 30 days
On average, our customers save
1 Month
of staff time per year
Roseville, CA answered questions in
14 Languages
in the first two months
City & County of Denver, CO saved
$500K
in 18 months
Stafford County, VA saved
1 Month
of staff time in the first 6 months
Citibot’s AI platform drives measurable results—reducing workloads, increasing engagement, and streamlining operations.