Citibot, in collaboration with Tripepi Smith, published a compelling article on the transformative impact of ChatGPT on local government for the 2023 Capio annual conference.

PRSA recognized Orleans Parish Communication District for their excellent communication strategies using Citibot’s text and chatbot tools.

As of today, New Orleans is the first U.S. city to have a fully automated and integrated SMS and Web Chat system for its 311 center. Orleans Parish Communciation District has partnered with Citibot to launch “Jazz”, an automated customer service chatbot for residents of New Orleans. Now, residents can easily access city information and services with Jazz’s Text Chat and Web Chat features that are accessible 24/7 thanks to Citibot’s AI technology.

Thao Hill joins Citibot as an advisor with more than 20 years of experience in GovTech. He is the Chief Customer Officer of ProcureNow, a market leader in public procurement software. Driven by his passion for improving government through technology and by his strong commitment to over-the-top customer service and employee advocacy, we are honored to welcome him to our team.

Citibot, a leading provider of interactive chat solutions for local governments, is experiencing increased adoption of its text and web chat technology as municipalities focus on delivering services in a digital environment.

Citibot Web Chat is a built in web assistant that leverages AI-driven chatbot technology, machine learning and natural language processing and integrates with municipalities’ websites—interacting with their visitors to make it easier for them to ask questions, submit service requests and contact staff directly.

While the City of Williamsburg had a multitude of ways to provide information via its website, phone, etc., they turned to Citibot as their user-friendly solution for residents and visitors to quickly and easily engage with the city via mobile.

Citibot is currently offering free services to municipalities to support their coronavirus response efforts. Local governments can use Citibot’s Interactive Text Alerts to send citizens text messages with updates regarding COVID-19 free of charge for 60 days during the projected peak of the spread of COVID-19.

Arlington turned to Citibot as its city service solution to increase citizen engagement and improve customer service.

North Charleston wanted to be at the forefront of new technology. They turned to Citibot as their solution to streamline government communications and increase citizen engagement and service delivery efficiency.